Data & Privacy

uuok Privacy Policy

We take your privacy seriously. This policy explains exactly what personal data uuok collects, why we collect it, how we use it, and what rights you have over your own information.

Last Updated: January 2025
Your data belongs to you. uuok only collects what is necessary to operate your account and provide a safe, reliable betting experience. We do not sell your personal data to third parties, and we never will.

1 Overview

This Privacy Policy describes how uuok ("we", "us", "our") collects, uses, stores, and protects the personal data of players who use the uuok platform at uuok.asia and the uuok mobile application. It applies to all users of uuok, including registered players, visitors who browse without registering, and anyone who contacts uuok support.

By using uuok, you agree to the collection and use of your personal data as described in this Privacy Policy. This policy should be read alongside the uuok Terms and Conditions, which govern your use of the platform as a whole.

uuok is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We review and update this Privacy Policy regularly to reflect changes in our practices or applicable regulations. The most current version is always available at uuok.asia/privacy-policy.

2 Data We Collect

uuok collects different categories of personal data depending on how you interact with the platform. The main categories are set out below.

Category Examples Required?
Identity Data Full name, date of birth, national ID or passport number Yes – for KYC verification
Contact Data Mobile number, email address Yes – for account registration
Financial Data bKash/Nagad/Rocket account numbers, transaction history Yes – for deposits and withdrawals
Usage Data Betting history, game activity, login times, session duration Automatic – collected during use
Technical Data IP address, device type, browser, operating system Automatic – collected during use
Communications Data Support chat transcripts, emails sent to uuok When you contact us
Preference Data Responsible gaming settings, notification preferences When you configure your account

uuok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in connection with a responsible gaming request.

3 How We Collect Your Data

uuok collects personal data through the following channels:

  • Direct interactions: When you register an account, make a deposit or withdrawal, place a bet, contact support, or update your account settings on uuok.
  • Automated technologies: When you use the uuok website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
  • Third-party providers: uuok may receive data from payment processors (such as bKash, Nagad, and Rocket) and identity verification providers when you complete a transaction or KYC check.
  • Publicly available sources: In some cases, uuok may verify information you provide against publicly available records for fraud prevention purposes.
uuok does not purchase personal data from data brokers or marketing lists. All data we hold about you comes directly from your interactions with the uuok platform or from service providers acting on our behalf.

4 How We Use Your Data

uuok uses your personal data for the following purposes :

  • Account management: To create and maintain your uuok account, verify your identity, and process your login securely.
  • Transaction processing: To handle deposits, withdrawals, and bet settlements accurately and on time.
  • Platform improvement: To analyse how players use uuok so we can fix issues, improve features, and develop new products.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the uuok platform.
  • Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Customer support: To respond to your queries, complaints, and responsible gaming requests promptly and effectively.
  • Marketing communications: To send you relevant promotions and offers from uuok, where you have opted in to receive them. You can opt out at any time through your account settings.
  • Responsible gaming: To monitor your activity and apply responsible gaming tools where appropriate, in line with our commitment to player welfare.
uuok will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or as required by law.

5 Sharing Your Data

uuok does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share your data in the following limited circumstances:

  • Payment processors: bKash, Nagad, Rocket, and other payment providers receive the minimum data necessary to process your transactions securely.
  • Identity verification providers: Third-party KYC providers may receive your identity documents and personal details to verify your identity as required by law.
  • IT and platform service providers: Companies that help us operate the uuok platform, including cloud hosting, analytics, and security providers, may process your data on our behalf under strict data processing agreements.
  • Regulatory and law enforcement authorities: uuok may disclose your data to government bodies, regulators, or law enforcement agencies where required by law or where we have a legitimate interest in preventing or reporting illegal activity.
  • Business transfers: In the event of a merger, acquisition, or sale of uuok's business, your data may be transferred to the new owner as part of that transaction. You will be notified of any such transfer.

All third parties who process data on behalf of uuok are required to handle your data securely and only for the purposes specified by uuok. uuok remains responsible for your data at all times.

6 Cookies

uuok uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how players use the site. Cookies are small text files stored on your device when you visit uuok.

Cookie Type Purpose Can Be Disabled?
Essential Keep you logged in, maintain session security, process transactions No – required for uuok to function
Functional Remember your preferences, language settings, and responsible gaming limits Yes – via browser settings
Analytics Understand how players navigate uuok so we can improve the platform Yes – via cookie consent settings
Marketing Deliver relevant promotions and measure campaign effectiveness Yes – via cookie consent settings

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use core features of the uuok platform, including logging in and placing bets.

7 Data Retention

uuok retains your personal data for as long as your account is active and for a period after closure as required by applicable law and our legitimate business interests. The general retention periods we apply are:

  • Account and identity data: Retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
  • Transaction and betting records: Retained for a minimum of 5 years to comply with financial record-keeping obligations.
  • Support communications: Retained for 2 years after the query is resolved, unless the matter relates to an ongoing dispute or legal proceeding.
  • Technical and usage data: Retained for up to 2 years for platform improvement and fraud detection purposes.
  • Marketing preferences: Retained until you withdraw your consent or close your account.
When your data is no longer required, uuok securely deletes or anonymises it so that it can no longer be linked back to you. We do not retain data beyond what is necessary for the purposes described in this Privacy Policy.

8 Security

uuok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

  • Encryption: All data transmitted between your device and uuok is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest.
  • Access controls: Access to personal data within uuok is restricted to authorised personnel who need it to perform their job functions. All staff with access to personal data are trained in data protection.
  • Two-factor authentication: uuok supports two-factor authentication (2FA) for player accounts to add an extra layer of security at login.
  • Regular security audits: uuok conducts regular security assessments and penetration tests to identify and address vulnerabilities in the platform.
  • Incident response: In the event of a data breach that poses a risk to your rights, uuok will notify affected players and relevant authorities as required by law.
While uuok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for uuok and never share your login credentials with anyone.

9 Your Rights

You have the following rights in relation to the personal data uuok holds about you. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

Right of Access

Request a copy of all personal data uuok holds about you, free of charge, at any time.

Right to Rectification

Ask uuok to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.

Right to Restriction

Ask uuok to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.

Right to Portability

Receive a copy of your personal data in a structured, machine-readable format to transfer to another service provider.

Right to Object

Object to uuok processing your data for direct marketing purposes at any time. We will stop immediately upon receiving your request.

10 Minors

uuok is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on uuok or provided us with personal data, please contact us immediately at [email protected]. We will investigate and, if confirmed, delete the account and all associated data without delay.

uuok uses age verification checks during registration and may request additional proof of age at any time. Any account found to belong to a minor will be closed immediately and any funds held will be returned to the payment source.

11 Changes to This Policy

uuok may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification where appropriate.

Your continued use of uuok after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how uuok handles your personal data.

The current version of the uuok Privacy Policy is always available at uuok.asia/privacy-policy. Previous versions are available on request by contacting [email protected].

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how uuok handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Live Chat: Available within the uuok platform after login
  • Response Time: We aim to respond to all privacy-related requests within 30 days

For questions about your account terms, please review our Terms and Conditions. For responsible gaming support, visit our Responsible Gaming page.

How uuok Protects Your Privacy

Six core commitments that define how uuok handles your personal data every single day.

End-to-End Encryption

Every piece of data you send to uuok — from your login credentials to your payment details — is protected by TLS encryption in transit and encrypted at rest on our servers.

No Data Selling

uuok will never sell, rent, or trade your personal data to third-party marketers. Your information is used only to operate your account and improve your experience on uuok.

Minimal Data Collection

uuok only collects the personal data that is genuinely necessary to provide you with a safe and functional betting experience. We do not collect data for the sake of it.

Clear Retention Limits

uuok keeps your data only for as long as it is needed. Once the retention period expires, your data is securely deleted or anonymised — no indefinite storage, no grey areas.

Your Rights, Respected

Access, correct, delete, or export your data at any time. uuok responds to all data rights requests within 30 days and never charges a fee for exercising your rights.

Regular Security Audits

uuok's platform undergoes regular independent security assessments and penetration testing to identify vulnerabilities before they can be exploited. Your data stays safe.

Your Privacy Is Safe. Ready to Play on uuok?

Now you know exactly how uuok handles your data, join hundreds of thousands of players across Bangladesh and start betting with confidence today.